Help Center
Find answers to common questions or reach out to our support team
General Questions
What is Travelmetry?
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Travelmetry is a semantic travel intelligence platform that uses AI to match your travel preferences with authentic Himalayan destinations. Unlike typical travel sites, we understand your "vibe" and recommend places that truly match your travel style.
Is Travelmetry free to use?
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Yes! Basic features including destination search, Travel DNA quiz, and browsing are completely free. Travelmetry Plus subscription unlocks unlimited searches, 2x MetryCoins, and exclusive deals.
How do I create an account?
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Click "Sign In" at the top right, then choose to sign up with your email or Google account. Verification email will be sent to confirm your account.
How do I reset my password?
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Go to the Sign In page and click "Forgot Password". Enter your email address and we'll send you a reset link.
Booking & Activities
How do I book an activity?
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Select your preferred date and number of travelers, then click "Pay & Book Now". You can pay securely via Razorpay using UPI, cards, or net banking.
Can I cancel my booking?
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Cancellation policies vary by activity. Check the specific activity page for cancellation terms. Most activities offer free cancellation up to 24-48 hours before the experience.
How do MetryCoins work?
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MetryCoins are our reward points. 10 MetryCoins = ₹1 in discount. Earn them by booking, reviewing, and referring!
Payments & Refunds
What payment methods do you accept?
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We accept UPI, Credit/Debit Cards (Visa, Mastercard, RuPay), Net Banking, and popular wallets through Razorpay. All payments are secured with 256-bit encryption.
Is my payment information secure?
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Absolutely. We use Razorpay, India's leading payment gateway. We never store your card details on our servers. All transactions are PCI DSS compliant.
What is your refund policy?
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Refund policies vary by activity. Generally, free cancellation is available up to 24-48 hours before the activity. Check the specific activity page for exact terms.
How long do refunds take?
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Refunds are processed within 5-7 business days. Bank processing time may add 2-3 additional days depending on your bank.
MetryCoins & Rewards
What are MetryCoins?
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MetryCoins are our rewards currency. You earn coins on every booking (up to 10% of booking value) and can redeem them for discounts on future bookings.
How do I earn MetryCoins?
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You earn MetryCoins by making bookings (automatic), writing reviews (<span className="font-bold text-emerald-600">250-500 coins each</span>), referring friends (<span className="font-bold text-emerald-600">500 coins per referral</span>), and participating in community challenges.
How do I redeem MetryCoins?
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Your MetryCoins are automatically available at checkout. You can use them to pay for up to 10% of your total booking value. <span className="font-bold text-emerald-600">10 MetryCoins = ₹1 in discount.</span>
Do MetryCoins expire?
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MetryCoins are valid for 12 months from the date of earning. Make sure to use them before they expire!
Travel DNA Quiz
How does the Travel DNA Quiz work?
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Our quiz uses AI-powered vibe matching to understand your travel preferences through a series of visual comparisons. Based on your choices, we calculate your travel personality and match you with destinations that fit your vibe.
Is the quiz result accurate?
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The quiz is designed to capture your travel preferences and match them with our database of 45+ handpicked Indian destinations. While no quiz is 100% accurate, our algorithm considers multiple factors to give you relevant recommendations.
Can I retake the quiz?
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Yes! You can retake the quiz anytime to get different recommendations or if your travel preferences have changed.
Still need help?
Our support team is here to assist you