Plus & unlocks
14-day full refund on every digital purchase.
Full refund
Cancel 7+ days before the activity for 100% back.
Partial refund
Cancel 3-7 days before for 50% back.
No refund
Cancellations under 3 days before the activity.
Activity bookings
7+ days before the activity
100% refundFull refund to your original payment method within 5-7 business days.
3-7 days before the activity
50% refundPlans change - half of your booking amount is refunded.
Less than 3 days before the activity
No refundSuppliers have already made preparations, so late cancellations can't be refunded.
Mystery trips
Before destination reveal (7+ days)
100% refundCancel before your destination is revealed for a full refund.
After reveal, 3+ days before
70% refundA small processing fee is retained once the destination is revealed.
Less than 3 days before
No refundBookings and arrangements have already been finalized.
Plus, Founding and digital unlocks
Any digital purchase, first 14 days
100% refundThe Hidden Gems Pack, Plus Monthly, Plus Annual and Founding Member are all fully refundable within 14 days of payment, no questions asked, wherever you are. Email [email protected] from your account address and we will process it back to your original payment method, in the currency you paid in, within 5-7 business days.
After 14 days
No refundBeyond the 14-day window we don't refund digital purchases, but nothing is taken away either: your Plus month or year runs its full course, and one-time unlocks like the Hidden Gems Pack and Founding Member are yours permanently.
Nothing auto-renews
Plus has no e-mandate and no card on file. You are never charged a second time unless you choose to be, so there is no subscription to cancel and no surprise debit to dispute. To stop, simply don't renew.
Special circumstances
We may make exceptions for:
- Medical emergencies with valid documentation.
- Natural disasters or government travel restrictions at the destination.
- Supplier cancellation full refund if the activity is cancelled by the supplier.
- Force majeure events beyond reasonable control.
Each case is reviewed individually. Please reach out with the relevant documentation.
How to request a refund
- 01 / 04Log in to your dashboard and open "My Bookings".
- 02 / 04Select the booking you want to cancel.
- 03 / 04Click "Request Refund" and add a reason.
- 04 / 04Your refund is processed within 5-7 business days.
Need a hand with a cancellation?
[email protected]